Welcome to the clan. This is some important information that we would like you to know, and we always wish you a better, healthier life.

Exchange and return policy on the website

Always remember that you can exchange or return any product within 14 days from the date of order, provided that it is in its original packaging and has not been opened or used.

Any product that has been opened cannot be returned, so please ensure that you have received the desired product in the required specifications before opening the box.

We are not a manufacturer, all products displayed have their own manufacturers that you can refer to in case you have any technical inquiries or questions.

The contents of product boxes and their versions are listed on the manufacturers' official websites. Please check before purchasing. They are also listed on the product boxes and can be viewed before opening the product.

All products displayed on the website are original from their original source of manufacture and in their original factory packaging.

We are not responsible for the consumer's poor choice/use of the product, please carefully review how to use the products before making a purchase decision.

Complaints of manufacturing defects are accepted for exchange only within the first 24 hours of receiving the product.

Definition of manufacturing defects

Leakage, filtration, rapid battery drain, heat, taste, response time, and reading accuracy are generally not considered manufacturing defects, but rather are the nature of the devices that you have to deal with.

It is very rare for a product to have a manufacturing defect, but if it does exist, the device may not be working, the screen may have green lines, there may be a problem with the center pin, or there may be a problem with the device body itself.

Regarding the disabler: If it is not working when we receive the order, we will replace it with another one without any shipping costs. If it worked for a period of time and then broke, this is considered a device that cannot be replaced or returned.

For vape devices: If a manufacturing defect is found and reported within the first day of receipt, we will replace the device with a new one, deducting the cost of spare parts that you can use with the new device.

For tanks/cargo: If a manufacturing defect is found and reported within the first day of receipt, we will replace the tank with a new one.

Regarding the coil/spare part: If there is a manufacturing defect and it is reported within the first day of receipt that the spare part is not working, we will replace it with a new one.

Imported Liquid: Imported liquids cannot be returned or exchanged unless the product has expired and the bottle is sealed.

Local Liquid: Any locally made liquid can be returned or exchanged after contacting the line page.

How to report a manufacturing defect in a product: Record a video explaining the problem and send it to the technical support team for evaluation from here.

General tips for using a vape

When should I increase or decrease the nicotine level?

If you feel that you are smoking too much, this means that you are not satisfied with nicotine and you need to increase it. If you feel a headache or dizziness, this means that you are consuming too much nicotine and you need to reduce it.

When should the coil be changed?

It has no specific date and varies according to the amount of use and the type of liquid used, but the rule is that you will feel the taste of burnt cotton or sparks, and then you will know that the coil is burned.

How do I clean the tank?

Remove the coil from the tank and wash the tank with running tap water, dry it well with tissues or a hair dryer, then reinstall the coil. The coil cannot be cleaned or washed because it contains cotton. If it drinks water, it will be ruined.

If you want to change the taste of the liquid and get rid of the old taste in the tank, you will empty the tank of all liquid, then install the coil and start heating it at the lowest wattage to evaporate the liquid on the cotton (3 times for 4 seconds), not too much so as not to burn the cotton, and then you will put in the new liquid.

Keep the device clean at all times, and from time to time dry the cartridge/tank area from any liquid leakage (this is normal), and always sterilize the mouthpiece to get rid of any bacteria, and do not let anyone, whoever they may be, drink in your place or you drink in their place.