Track your shipment
How do I find out my shipping number? You'll receive your shipping number via email as soon as the order leaves the warehouse, and it starts with BK. If you can't find it in your email, you'll find it on the order status page or in your personal account after logging in with your email.
Late order | Delivery problem
Order cancellation request
Modify order contents
You placed an order and forgot to add something to it - don't worry :) If the order hasn't been prepared yet, we'll add what you need to add to the order - but if it's prepared, we won't be able to make any changes to it - we'll make you a new order with the requested contents
Problem or defect in the product
Please review the exchange and return policy and take a video showing the product defect - and click here to submit a communication request
The product you received was wrong - not what you wanted
Please take a photo of the wrong product and the invoice inside the bag and send it to us from here.